Customer Care Tools

Get a 360º view of your customers. Through the platform you will be able to consult the entire history of your customers as well as all the incidents associated with the orders placed.

• Order by customer


• Change delivery address


• Access to customer history


• Record of incidents


• Enter discount codes

Have a global view of the entire order lifecycle and automate your entire logistical process, increasing the availability of your resources and ensuring better customer service. OMS was designed for managing a large volume of orders, allowing you to easily scale your business to different channels and markets.

• Centralization of Orders


• Automated Order Flow


• Payment Monitoring


• Stock Management and Update

Assure your customers a smooth and fast return or exchange process. OMS allows you to automate the entire flow and speed up the entire process: registration of returns or exchanges, receipt and validation of items, automatic chargebacks and creation of credit notes.

• Return or Exchange Tracking


• Creation of Credit Notes


• Automatic chargebacks


• Omnichannel Flow (return or exchange in physical store)