Customer Care Tools
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Customer Care ToolsImprove the shopping experience with a set of customer support and monitoring tools. |
Access to Order History |
Order by Customer |
Issuance of Compensation Vouchers |
Record of Incidents |
Issuance of Compensation Vouchers |
Record of Incidents |
Customer Management and MonitoringGet a 360º view of your customers. Through the platform you will be able to consult the entire history of your customers as well as all the incidents associated with the orders placed.
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Orders Global ViewHave a global view of the entire order lifecycle and automate your entire logistical process, increasing the availability of your resources and ensuring better customer service. OMS was designed for managing a large volume of orders, allowing you to easily scale your business to different channels and markets.
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Returns and ExchangesAssure your customers a smooth and fast return or exchange process. OMS allows you to automate the entire flow and speed up the entire process: registration of returns or exchanges, receipt and validation of items, automatic chargebacks and creation of credit notes.
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